I can’t remember who it was, but someone said we should find our perfect successful role model and copy exactly what they do, and we too will succeed; or words to that effect. So, it also makes perfect sense that exploiting on mentoring moments will help clear a path to success. Mentoring and coaching have become vital ways to lead in today’s world of high-performing organizations.
Good leaders are the only way to achieve success in an organization. Leadership in a modern world takes place in the face of fast, uncertain and complex change.... Read more ⇒
What is your subtext? Are you aware of all of the different ways we communicate? This video shows the importance of not just the words we use but how we say them and what’s behind them. Remember: only 7% of what we say is about the linguistics. The rest is all nonverbal.
Take a look at HOW your presenting, not just what you’re saying.
What springs to your mind when you hear this word; “persuasion?” It can be one of those words that your mental spam filter immediately knee-jerks in reaction to, and relegates to your mental junk mail-box. It might conjure up deception, suspicion, manipulation or even worse – corruption. But, indeed the result of persuasion can be to deceive or corrupt the mind of those who are easily captivated.
Once “persuasion” has been sent into your junk mail box it might stay there. It could mean that you are closed-minded about... Read more ⇒
In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end all” of any business. Customer retention is therefore the most profitable business strategy.
Unfortunately not all marketing campaigns are designed with customer retention in mind, regardless of how necessary. In the majority advertising is designed to attract new customers, while existing clients are ignored and get left to move on to the next supplier.
Let’s... Read more ⇒
The fact that we live and work in a global economy today has changed the way we communicate. Much communication takes place electronically; you must have seen the parodies – two girls sitting in the same room and emailing each other to chat? In such a small world, employees in one company may also come from nations dotted all over the world. The internet has allowed “work without borders”, but not only that; since the Cold War is over, the Berlin Wall came tumbling down and China is no longer considered to be the “Yellow Peril”,... Read more ⇒
Rhetorical concepts are not only what ancient Greeks and Romans pontificated about in 384 B.C. or thereabouts. Rhetoric and style fits in beautifully with the effective communication tools that we use today. Broadly defined – rhetoric means – the art of effective communication, that’s basically it. And as ancient wisdom is well-known for its worth, when we study the art of communication it pays to read up on a little Aristotle, Plutarch, Plato, Homer, whatever happens to float your boat.
Essentially the art of rhetoric was taught in... Read more ⇒
