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In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad times it’s vital. It costs more to win and service a new customer than it does to keep an existing customer happy and grow their relationship. Here are some key drivers to reduce churn in your organization. Customer Service is...
We know that many Americans find public speaking an overwhelming experience. So I’ve gone to great lengths to bring some great tips together that will help make your speaking experience a better one. Do Your Research This doesn’t mean research your content, we think that’s a given – you’re not likely to want to talk for an hour or so on something you don’t know about. What we do mean...
I can’t remember who it was, but someone said we should find our perfect successful role model and copy exactly what they do, and we too will succeed; or words to that effect. So, it also makes perfect sense that exploiting on mentoring moments will help clear a path to success. Mentoring and coaching have become vital ways to lead in today’s world of high-performing organizations. Good leaders are the...
The following was sent to me with no notation as to who the author is, but I wanted to share it with you because I think it’s pretty great advice. Give people more than they expect and do it cheerfully. Marry a man/woman you love to talk to. As you get older, their conversational skills will be as important as any other. Don’t believe all you hear, spend all you...
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