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Listening is one of the most valuable communication tools you have, so it is necessary to do it well. Learning how to become a better listener may be the most important piece of self-development you undertake. Listening and being open to feedback are a key part of doing business better. Listening to customers is essential in order to build the organization’s reputation and deliver the services they require. It is...
As business becomes increasingly global it is essential for all professionals to be aware of the issues that can develop as a result of cross cultural exchanges. The chances are that, even if your business is based locally and offers services in a small geographic area, you will have international suppliers or customers from different cultural backgrounds. Therefore it is important to be aware of cross cultural communication issues and...
Business today Every year the pressure on businesses grows, there are so many areas which can impact on the profitability and sustainability of a company. Financial pressures from global economic changes or the local commercial climate affect all businesses. Competition from overseas is growing, access to cheaper labor, the internet and globally sources services are squeezing everyone in the commercial world, even the established giants of business. With consumer demands...
In business it pays to be getting the most from your resources, time and knowledge. Working more efficiently, with clearer communication and a less wasteful use of your business’ resources may be the difference between winning or losing a contract and therefore making a profit or a loss. There is a huge amount of good practise being carried out in organisations across the globe but it can be hard for...
Words To Inspire and Motivate When giving a presentation, sales pitch or seminar it is important to choose the right words to engage and interest your audience. Many people worry about how they will look or feel when speaking in front of a group of people, but by getting the language right you can improve the chances of connecting with the audience and making the experience of speaking in public...
Be professional Presenting a professional image is important from the very start of any business communication. Most people make a judgment about someone within seconds based on visual clues, body language, the way they talk and the words they use. It is therefore incredibly important to know your potential audience and ensure your appearance, language and level of confidence give the first impression that you are seeking. In order to...
The McKinsey Quarterly identified the top most neglected skill for senior managers this month. That skill? Listening. The report suggested that this can be a major organizational issue, with vital data and information getting lost. It can also have a negative impact on staff morale. It’s easy to become a better listener if you want to be, and it doesn’t have to take an enormous amount of your time. So...
Be Inclusive If you always talk about “I” or “Me” doing something or achieving something – you’re leaving out the people who matter. Your team deserve to be recognized for their efforts, sharing a vision means sharing the rewards too. Great leaders acknowledge the contribution of the people who got them there. Start using “We”. Paint an Inspirational Picture Together Take the time out to talk to those around you...
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