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The fact that we live and work in a global economy today has changed the way we communicate. Much communication takes place electronically; you must have seen the parodies – two girls sitting in the same room and emailing each other to chat? In such a small world, employees in one company may also come from nations dotted all over the world. The internet has allowed “work without borders”, but...
Rhetorical concepts are not only what ancient Greeks and Romans pontificated about in 384 B.C. or thereabouts. Rhetoric and style fits in beautifully with the effective communication tools that we use today. Broadly defined – rhetoric means – the art of effective communication, that’s basically it. And as ancient wisdom is well-known for its worth, when we study the art of communication it pays to read up on a little...
In organizational hierarchies, we often find that while levels of communication are great in the upper echelons, they fail to meet employee needs at a more local level. If you have seen or experienced this in your organization, it might be time to take a look at levels of communication on a more fundamental level. It is important to understand that is critical for local managers, team leaders and supervisors...
Workplace communication, in fact any communication skill was once considered to be a ‘soft’ skill. How and why this ever happened we have absolutely no idea; but any business in today’s world that considers communication to be a ‘soft’ skill, could be in for some very hard knocks. Surveys consistently indicate that workplaces with ineffective communication practices have problems with poor employee moral. We have all had that feeling at...
This entry is part 11 of 11 in the series Tips to Communicate Change Effectively to Staff I am sure that we got the message across. But what did actually happen? Measurement is critical in times of change and the best communication strategies involve measuring for effectiveness. It is important to understand whether messages are hitting the mark and to confirm that people are on the same page as you...
This entry is part 10 of 11 in the series Tips to Communicate Change Effectively to Staff I don’t have time to see everyone. Don’t ignore the people side of change. Change management is usually studied from a technical viewpoint. For example, how can the changes be implemented and what processes, procedures or approaches are required. Buzz words such as process re-engineering and corporate re-structuring appear to deny human involvement....
This entry is part 9 of 11 in the series Tips to Communicate Change Effectively to Staff I just don’t see how that’ll work ‘… truly flexible, fully integrated, adaptable IT infrastructure using an SOA approach to develop modular, easily integrated and reused…blah blah blah…’ Does this mean anything to your staff, apart from those in IT? How can you make this message sound exciting? Why not get them to...
This entry is part 8 of 11 in the series Tips to Communicate Change Effectively to Staff I found out my job was under threat by email! As communications experts, you know how important it is to select the right communication channel. It is too easy to get so caught up in a busy project that you overlook some of the basics. So while planning your communications strategy, make sure...
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