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It’s almost a given that, in today’s fast paced global business climate, you’re going to have to develop relationships across a wide range of cultures. That also means that some of us will have to step into the role of a mentor to someone from another place during our careers. This can be challenging, in some cultures the presence of a mentor in any way, can be perceived as an...
While penning a note Mark Twain once said, “I would have made this note smaller, but I didn’t have enough time.” Notice the humor? He knew that to convey a message with fewer words, it actually takes more time. What’s your communication style? Do you express yourself with many words (like the U.S. Constitution), or few words (like the Gettysburg address)? Is most of your communication over cell phone or...
This entry is part 2 of 4 in the series Customer Relationship Building StrategyOnce you listen to your customers’ needs, you have to let them know that you can help them. It is important to make them realize that you understand their problem by letting them know that you heard them. Sometimes that’s as simple as just repeating what you heard them say. “If I understand correctly, these are your...
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