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Comments on: Customer Relationship Building Strategy #3: Above and Beyond The Call https://www.denniscummins.com/customer-relationship-building-strategy-3-above-and-beyond-the-call/ Wed, 20 Feb 2019 06:46:41 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Diane https://www.denniscummins.com/customer-relationship-building-strategy-3-above-and-beyond-the-call/#comment-37 Sun, 26 Feb 2012 21:44:07 +0000 https://www.denniscummins.com/?p=132#comment-37 I really love what you say about letting clients know the value of all the “extras” that get included at no charge. Thank you for that realization!

]]> By: Triana https://www.denniscummins.com/customer-relationship-building-strategy-3-above-and-beyond-the-call/#comment-36 Mon, 02 May 2011 21:08:42 +0000 https://www.denniscummins.com/?p=132#comment-36 Hola Dennis, estoy trabajando en esta idea en la empresa para la que trabajo. Se nos ha enseñado el valor añadido, que somos nosotros mismos. El servicio post venta, el estar pendiente de los clientes, llamandolos de vez en cuando para saber cómo se encuentran y si tienen algún comentario sobre nuestra empresa o servicios, o incluso alguna sugerencia que nos ayude a mejorar. Esto en el ámbito en el que trabajo, no se acostumbra a hacer. Es un compromiso personal, el querer hacer las cosas diferentes de lo que se habían hecho hasta hoy. Yo no hago factura, pero a los clientes les queda muy claro lo que hacemos diferente. Gracias.

Translation: hi dennis, I’m working on this idea in the company I work for. we have been taught the value added, which is ourselves. after-sales service, being aware of customers, calling them occasionally to see how people are and if you have any comments about our company or services, or even a suggestion to help us improve. this in the area where work is not usually done. is a personal commitment, wanting to do things differently from what had been done to date. I do not bill, but the client was very clear what we do differently. thanks.

]]> By: David Mount https://www.denniscummins.com/customer-relationship-building-strategy-3-above-and-beyond-the-call/#comment-35 Sun, 17 Oct 2010 17:49:30 +0000 https://www.denniscummins.com/?p=132#comment-35 Dennis, Thanks for the insight. This is a great concept. I have always taught people to a let customers know that what they deliver is beyond what the market provides. I love the idea of putting the extras on the invoice as part of the thanks for the business salutation. Good job keep up the good work.

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