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https://www.denniscummins.com/customer-service-customer-retention-profitable-strategy/ Wed, 20 Feb 2019 07:26:57 +0000 hourly 1 https://wordpress.org/?v=6.9.4 https://www.denniscummins.com/customer-service-customer-retention-profitable-strategy/#comment-107 Thu, 14 Nov 2013 02:29:38 +0000 https://www.denniscummins.com/?p=1021#comment-107 YES! The old “word-of-mouth” saying is absolutely true! In my old school training-20 years ago- in practicing what I preach, I can honestly say that a referral is the highest compliment and consistency with the service and appreciation will keep them with you for a very long time! They need not stray if all their needs are being met with a “service with a smile” sttitude 🙂 It’s really not that hard, good old fashioned customer service is pretty easy, and virtually non-existent to my dismay…

]]> https://www.denniscummins.com/customer-service-customer-retention-profitable-strategy/#comment-106 Sat, 02 Nov 2013 02:41:09 +0000 https://www.denniscummins.com/?p=1021#comment-106 Good customer service, it’s really not that complicated. Yet businesses suffer dearly because they don’t practice it consistently. This was an awesome article. I enjoyed reading it and totally agree with everything you wrote. It’s the sort of thing I talk about with beauty business owners. Definitely plan to share this in my LinkedIn Groups. Thanks for writing this—lots of practical and useful takeaways.

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