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Archives

Tag Archives for: "service"
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Delivering the right environment for the best customer service
By Dr. Dennis Cummins
In Goal Setting, Relationships
Posted May 30, 2012

Delivering the right environment for the best customer service

Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

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Reducing Customer Churn the Bottom Line in the Current Economy
By Dr. Dennis Cummins
In Financial Success
Posted May 23, 2012

Reducing Customer Churn the Bottom Line in the Current Economy

In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad [...]

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Don’t Sell Yourself Short!
By Dr. Dennis Cummins
In Featured, The Mind
Posted September 21, 2011

Don’t Sell Yourself Short!

Are you taking yourself for granted? My wife works as a project manager for the education department of a Fortune 500 company. She was in the process of hiring a key note speaker for one of their [...]

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Customer Relationship Building Strategy #3: Above and Beyond The Call
By Dr. Dennis Cummins
In Communication
Posted March 29, 2010

Customer Relationship Building Strategy #3: Above and Beyond The Call

The third customer relationship strategy involves letting your customers know what you have to offer. But what I encourage is that you tell them what you’re going to give them and then give [...]

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