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Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

Everyone believes it so it must be true… Public Speaking is horrifying! Right?! Well, whether or not you believe this to be true, it makes good sense to set yourself up for success. So here [...]

Why should I bother using humor in my public speaking? Can’t I just deliver my information and sit down? You sure can and that’s what most people do. The problem is that most people [...]