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Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad [...]

Debbie Ford is a world-renowned author, speaker, teacher, trainer and coach who helps people to heal their deepest wounds, transcend their limitations and to to overcome their obstacles or [...]

Nick Vuijic was born without limbs; no arms, no legs . . . and yet, he lives with no limits! He is the president and CEO of Life Without Limbs, and is passionate about sharing his message with [...]

We know that many Americans find public speaking an overwhelming experience. So I’ve gone to great lengths to bring some great tips together that will help make your speaking experience a [...]