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Relationships

Home / Customer Service /
Goofing-up On Customer Relationship Success – Change Management Is Key
By Dr. Dennis Cummins
In Customer Service, Relationships
Posted April 28, 2014

Goofing-up On Customer Relationship Success – Change Management Is Key

Charles Darwin, who was an expert on the survival of the species (any species), once said that “it is not the strongest of the species that survives, nor the most intelligent, but the one most [...]

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Delivering the right environment for the best customer service
By Dr. Dennis Cummins
In Goal Setting, Relationships
Posted May 30, 2012

Delivering the right environment for the best customer service

Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

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