What you say and how you say it: Two of the most important skills to have. But are they really skills? Yes they are, because one of the last things you want to do, especially in a business setting, is to put your foot in your mouth! So I am always looking for ways to help others communicate clearly and effectively, no matter where they are or what they are doing.
I ran across a great article that can help you be an effective communicator and both of your feet on the ground–not in your mouth…
When talking about communication skills, the experts at Mindtools.com tell us the following:
“Effective communication is all about conveying your messages to other people clearly and unambiguously. It’s also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. It’s a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn’t detected, it can cause tremendous confusion, wasted effort and missed opportunity.
In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication.”
To read more of their great advice, click here to read the rest of the article.
