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Monthly Archive for: "May, 2014"
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Trashing Business Growth With Terrible Customer Service
By Dr. Dennis Cummins
In Customer Service
Posted May 19, 2014

Trashing Business Growth With Terrible Customer Service

Regardless of how much we know today – that a business is only as strong as its customer service team – there are still some businesses that don’t realise they are offering bad customer service. [...]

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Organizational Success – Persuasion, And Influence, In Leadership
By Dr. Dennis Cummins
In Customer Service, Leadership
Posted May 12, 2014

Organizational Success – Persuasion, And Influence, In Leadership

The way that leaders run business has changed substantially over the past few decades. One of the biggest changes is the fact that they no longer lead with authority, they use influence and [...]

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