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Charles Darwin, who was an expert on the survival of the species (any species), once said that “it is not the strongest of the species that survives, nor the most intelligent, but the one most [...]

Not for a second am I suggesting that it is the fault of the customer that customer service can be poor. But bear with us while we take you through a slightly different scenario, there are always [...]

According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or [...]

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]