• Call Us
  • Home
  • Meet Dennis
    • Topics & Titles
    • Press Kit
    • Testimonials
  • Coaching
    • Executive Coaching
    • Corporate & Team Coaching
  • Keynote
  • Blog
  • Contact
  • Home
  • Meet Dennis
    • Topics & Titles
    • Press Kit
    • Testimonials
  • Coaching
    • Executive Coaching
    • Corporate & Team Coaching
  • Keynote
  • Blog
  • Contact

Archives

Tag Archives for: "customer service"
Home /
Goofing-up On Customer Relationship Success – Change Management Is Key
By Dr. Dennis Cummins
In Customer Service, Relationships
Posted April 28, 2014

Goofing-up On Customer Relationship Success – Change Management Is Key

Charles Darwin, who was an expert on the survival of the species (any species), once said that “it is not the strongest of the species that survives, nor the most intelligent, but the one most [...]

READ MORE
Poor Customers Promote Poor Customer Service
By Dr. Dennis Cummins
In Customer Service
Posted November 13, 2013

Poor Customers Promote Poor Customer Service

Not for a second am I suggesting that it is the fault of the customer that customer service can be poor. But bear with us while we take you through a slightly different scenario, there are always [...]

READ MORE
Competitive Intelligence leads to Great Customer Service
By Dr. Dennis Cummins
In Customer Service
Posted October 14, 2013

Competitive Intelligence leads to Great Customer Service

According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or [...]

READ MORE
Customer Service = Customer Retention = Profitable Strategy
By Dr. Dennis Cummins
In Professional Speaking
Posted January 10, 2012

Customer Service = Customer Retention = Profitable Strategy

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

READ MORE

© Copyright 2025 · Dennis Cummins · Powered by Cider House Media