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  • Meet Dennis
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Archives

Tag Archives for: "customer base"
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Customer Service = Customer Retention = Profitable Strategy
By Dr. Dennis Cummins
In Professional Speaking
Posted January 10, 2012

Customer Service = Customer Retention = Profitable Strategy

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

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The Importance of Customer Relationships
By Dr. Dennis Cummins
In Communication
Posted April 1, 2010

The Importance of Customer Relationships

Communication is the basis of all relationship. Be it personal or professional, you cannot do without healthy and effective communication. When it comes to business, communication becomes even [...]

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Customer Relationship Building Strategy #1: Listen Up!
By Dr. Dennis Cummins
In Communication
Posted March 31, 2010

Customer Relationship Building Strategy #1: Listen Up!

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]

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