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In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

Communication is the basis of all relationship. Be it personal or professional, you cannot do without healthy and effective communication. When it comes to business, communication becomes even [...]

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]