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Tag Archives for: "customers"
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Competitive Intelligence leads to Great Customer Service
By Dr. Dennis Cummins
In Customer Service
Posted October 14, 2013

Competitive Intelligence leads to Great Customer Service

According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or [...]

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Reducing Customer Churn the Bottom Line in the Current Economy
By Dr. Dennis Cummins
In Financial Success
Posted May 23, 2012

Reducing Customer Churn the Bottom Line in the Current Economy

In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad [...]

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Benefits of Public Speaking for Small Business Owners
By Dr. Dennis Cummins
In Communication
Posted April 22, 2011

Benefits of Public Speaking for Small Business Owners

As a small business owner you have unique needs, yet your core needs are the same as any business out there: getting your service or product out into the marketplace and gaining loyal customers, [...]

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Customer Relationship Building Strategy #1: Listen Up!
By Dr. Dennis Cummins
In Communication
Posted March 31, 2010

Customer Relationship Building Strategy #1: Listen Up!

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]

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Customer Relationship Building Strategy #3: Above and Beyond The Call
By Dr. Dennis Cummins
In Communication
Posted March 29, 2010

Customer Relationship Building Strategy #3: Above and Beyond The Call

The third customer relationship strategy involves letting your customers know what you have to offer. But what I encourage is that you tell them what you’re going to give them and then give [...]

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Customer Relationship Building Strategy #4: Communication
By Dr. Dennis Cummins
In Communication
Posted March 28, 2010

Customer Relationship Building Strategy #4: Communication

The fourth strategy: Communication. We live in a time of instant gratification. People can go online, type in something on their computer, and the results are up in an instant. Communication is [...]

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Customer Relationship Building Strategy #5: The Power Of Gratitude
By Dr. Dennis Cummins
In Communication
Posted March 27, 2010

Customer Relationship Building Strategy #5: The Power Of Gratitude

My final strategy is one of the most important ones: Let them know that they’re special. Let them know that you appreciate them coming to you. As I said earlier, there are thousands of [...]

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