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  • Meet Dennis
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Tag Archives for: "customer needs"
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Customer Service = Customer Retention = Profitable Strategy
By Dr. Dennis Cummins
In Professional Speaking
Posted January 10, 2012

Customer Service = Customer Retention = Profitable Strategy

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

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Customer Relationship Building Strategy #1: Listen Up!
By Dr. Dennis Cummins
In Communication
Posted March 31, 2010

Customer Relationship Building Strategy #1: Listen Up!

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]

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Customer Relationship Building Strategy #2: ” I Hear You”
By Dr. Dennis Cummins
In Communication
Posted March 30, 2010

Customer Relationship Building Strategy #2: ” I Hear You”

Once you listen to your customers’ needs, you have to let them know that you can help them. It is important to make them realize that you understand their problem by letting them know that [...]

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