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The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]

Once you listen to your customers’ needs, you have to let them know that you can help them. It is important to make them realize that you understand their problem by letting them know that [...]

The third customer relationship strategy involves letting your customers know what you have to offer. But what I encourage is that you tell them what you’re going to give them and then give [...]

The fourth strategy: Communication. We live in a time of instant gratification. People can go online, type in something on their computer, and the results are up in an instant. Communication is [...]

My final strategy is one of the most important ones: Let them know that they’re special. Let them know that you appreciate them coming to you. As I said earlier, there are thousands of [...]