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Archives

Monthly Archive for: "March, 2010"
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Customer Relationship Building Strategy #1: Listen Up!
By Dr. Dennis Cummins
In Communication
Posted March 31, 2010

Customer Relationship Building Strategy #1: Listen Up!

The first step in creating an outstanding relationship with your customers is to simply listen to them. That may seem like a simple thing to do, but so often we get so caught up in sharing what [...]

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Customer Relationship Building Strategy #2: ” I Hear You”
By Dr. Dennis Cummins
In Communication
Posted March 30, 2010

Customer Relationship Building Strategy #2: ” I Hear You”

Once you listen to your customers’ needs, you have to let them know that you can help them. It is important to make them realize that you understand their problem by letting them know that [...]

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Customer Relationship Building Strategy #3: Above and Beyond The Call
By Dr. Dennis Cummins
In Communication
Posted March 29, 2010

Customer Relationship Building Strategy #3: Above and Beyond The Call

The third customer relationship strategy involves letting your customers know what you have to offer. But what I encourage is that you tell them what you’re going to give them and then give [...]

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Customer Relationship Building Strategy #4: Communication
By Dr. Dennis Cummins
In Communication
Posted March 28, 2010

Customer Relationship Building Strategy #4: Communication

The fourth strategy: Communication. We live in a time of instant gratification. People can go online, type in something on their computer, and the results are up in an instant. Communication is [...]

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Customer Relationship Building Strategy #5: The Power Of Gratitude
By Dr. Dennis Cummins
In Communication
Posted March 27, 2010

Customer Relationship Building Strategy #5: The Power Of Gratitude

My final strategy is one of the most important ones: Let them know that they’re special. Let them know that you appreciate them coming to you. As I said earlier, there are thousands of [...]

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