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Archives

Tag Archives for: "leadership"
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Organizational Success – Persuasion, And Influence, In Leadership
By Dr. Dennis Cummins
In Customer Service, Leadership
Posted May 12, 2014

Organizational Success – Persuasion, And Influence, In Leadership

The way that leaders run business has changed substantially over the past few decades. One of the biggest changes is the fact that they no longer lead with authority, they use influence and [...]

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Important Skills for Every Professional
By Dr. Dennis Cummins
In Communication
Posted March 5, 2013

Important Skills for Every Professional

Have you ever wondered what skills could make you a more successful person? It’s common for professionals to feel a little adrift in the careers and yet the core skills are simple. You can [...]

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Great Ways to Be a Better Leader
By Dr. Dennis Cummins
In Leadership
Posted February 4, 2013

Great Ways to Be a Better Leader

Today we’d like to share some great tips on becoming a better leader. They’re all very simple ways to work better with the people you serve. However, they’re also very powerful [...]

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Leadership
By Dr. Dennis Cummins
In Leadership
Posted January 4, 2013

Leadership

Leadership Is A Way of Behaving Many people are given a chance to manage or lead a situation at work, in their recreation time or at home. However, to get the best from the experience and achieve [...]

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Communication Skills for Senior Managers – Get Listening
By Dr. Dennis Cummins
In Communication, Featured, Leadership
Posted July 11, 2012

Communication Skills for Senior Managers – Get Listening

The McKinsey Quarterly identified the top most neglected skill for senior managers this month. That skill? Listening. The report suggested that this can be a major organizational issue, with [...]

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Is your Leadership Going Off Course?
By Dr. Dennis Cummins
In Leadership
Posted June 27, 2012

Is your Leadership Going Off Course?

In the recent economic collapse we’ve had the misfortune to witness leader after leader fall from grace. It’s easy to watch this and assume it can never happen to us, but of course it [...]

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Developing Trust in Your Team – Leadership 101
By Dr. Dennis Cummins
In Leadership
Posted June 20, 2012

Developing Trust in Your Team – Leadership 101

It’s a bad time for trust in business. Research demonstrates that nearly half the workforce has lost faith in senior managers, and only about a quarter of employees are developing trust to [...]

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Great Ways to Improve Your Leadership Communication
By Dr. Dennis Cummins
In Communication, Featured
Posted June 6, 2012

Great Ways to Improve Your Leadership Communication

Be Inclusive If you always talk about “I” or “Me” doing something or achieving something – you’re leaving out the people who matter. Your team deserve to be recognized for their efforts, [...]

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Delivering the right environment for the best customer service
By Dr. Dennis Cummins
In Goal Setting, Relationships
Posted May 30, 2012

Delivering the right environment for the best customer service

Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

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Simon Sinek Discusses How Great Leaders Inspire Action [Video]
By Dr. Dennis Cummins
In Video
Posted April 10, 2012

Simon Sinek Discusses How Great Leaders Inspire Action [Video]

Simon Sinek is the author of Start With Why: How Great Leaders Inspire Everyone to Take Action. In this video, he explains how one simple, but powerful, question – Why? – can inspire [...]

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