Archives

Regardless of how much we know today – that a business is only as strong as its customer service team – there are still some businesses that don’t realise they are offering bad customer service. [...]

We are well into the second decade of the “New Millenium”, and while customer service tenets remain the same in their essence, its delivery has changed a great deal.  Research has seen a [...]

According to Wikipedia and “Turban et al. : “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or [...]

Here are some key ideas to make this work in practice: Coach and Train For Success Customers are human beings, a well trained and fully empowered group of customer care representatives reflect [...]

In difficult economic times it’s important to recognize where you can achieve the most value with your business. Retaining existing customers is important during the good times, in the bad [...]

In the world of business today it has become plain to see that 80% of all sales come from 20% of all customer. It is for this reason that customer service has become the “be all and end [...]

The fourth strategy: Communication. We live in a time of instant gratification. People can go online, type in something on their computer, and the results are up in an instant. Communication is [...]

My final strategy is one of the most important ones: Let them know that they’re special. Let them know that you appreciate them coming to you. As I said earlier, there are thousands of [...]